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Authorize.net FAQs

Authorize.net FAQs

What is Authorize.Net?

Authorize.Net is the preferred payment gateway among resellers and merchants for managing secure payment transactions using the power and speed of the Internet. Authorize.Net also provides other business-enhancing products that help merchants manage their transactions

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What does Authorize.Net do?

Authorize.Net facilitates the submission and routing of credit card and electronic check payment transactions on behalf of its client merchants to the processing networks in real-time–24 hours a day, seven days a week. The Authorize.Net Payment Gateway supports transactions from all types of merchant business models: from Web sites, at retail (where the customer physically presents payment directly to the merchant at the time of purchase at a retail location), mail order/telephone order (MOTO) call and fulfillment centers, and from wireless devices.

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What services and products does Authorize.Net provide?

Primarily, Authorize.Net provides payment gateway or Internet Protocol (IP) based payment processing services to Card Not Present (Web, mail order/telephone order (MOTO)) and Card Present (retail, mobile) merchants. Valuable services included in every payment gateway account include a Virtual Terminal, batch upload capabilities, fraud prevention services, downloadable reports and statements, QuickBooks compatibility, and multiple user accounts.

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How secure is Authorize.Net?

Authorize.Net is uncompromising when it comes to providing merchants with secure, trustworthy payment processing services. For receiving and transmitting customer payment information, Authorize.Net implements the most advanced Internet security protocols including 128-bit Secure Sockets Layer (SSL). In addition, Authorize.Net consistently employs an extensive number of best practices, procedures and industry-leading technologies to maintain tight security for the entire payment gateway platform. We also maintain compliance with the highest standard security programs for the protection of cardholder information developed by the card associations, such as the Payment Card Industry Data Security Program (PCI), and continually invest time and money to maximize the security surrounding the payment gateway.

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What does Authorize.Net do to protect merchants from fraud?

Authorize.Net recognizes that fraud may well be the biggest challenge facing our merchants, which is why helping merchants protect themselves from fraud is one of our highest priorities. There are several ways Authorize.Net protects merchants from fraud:

  • Unlike other payment gateways, Address Verification Service (AVS) and Card Code Verification (CCV) tools come with our standard payment gateway accounts–helping merchants build their fraud protection program from the ground up.
  • Based on extensive research and criteria developed by our dedicated Fraud Management Team, the Authorize.Net Advanced Fraud Detection Suite (AFDS) provides an unrivaled set of transaction filters and tools that empower merchants to identify, prevent and manage potentially fraudulent transactions. For more information about AFDS, seehttp://www.authorize.net/fds/.
  • Authorize.Net is also committed to educating merchants about how they can protect themselves from the latest scams and attempts at fraud. To help keep merchants aware of the latest security best practices, Authorize.Net sends out an annual security newsletter and regularly updates its Security Best Practices White Paper found athttp://www.authorize.net/files/securitybestpractices.pdf.
  • Authorize.Net has an established and dedicated Fraud Management Team that is dedicated to the daily monitoring of merchant accounts and development of merchant protection practices and program.

Authorize.Net is continually investing money and resources into providing merchants with the tools and information they need to protect their businesses from fraud.

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How do I start accepting payments from my Web site?

To accept payment from a Web site, merchants first need an Authorize.Net Payment Gateway account and a merchant bank account. Your Authorize.Net reseller will be able to provide you with these accounts.

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What is a merchant bank account and how do I get one?

A merchant bank account is a type of bank account that allows merchants to collect proceeds from consumer bank account or credit card payment transactions. A Card Present (CP) merchant account is used by merchants who process IP transactions received at a physical location, where payment is physically presented to the merchant by the customer at the time of the transaction. A Card Not Present (CNP) merchant account is used by merchants who receive payments electronically or in situations where payment is not physically presented to the merchant by the consumer at the time of the transaction.

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How do I connect my Web site to Authorize.Net?

Connecting your Web site to the Authorize.Net Payment Gateway requires some additional code and development for your Web site. To do this, you can either have a Web developer implement your payment gateway integration or use a shopping cart. If you prefer to use a developer, we highly recommend you choose an Authorize.Net Certified Developer. Our Certified Developers must meet rigorous integration standards and provide samples of successful integrations. A directory of our Certified Developers can be found athttp://www.authorize.net/cdd.

Choosing a pre-integrated product such as a shopping cart is often the easiest and most practical integration method. For a list of Certified Shopping Carts, please visit: http://www.authorize.net/cscdir.

For more information about our secure connection methods, please see this page. Your Web developer may be able to help you choose the connection method that is right for your business.

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How do I contact Customer Support?

Authorize.Net’s FREE Customer Support is available Monday through Friday, 5 AM to 5 PM Pacific time (closed major holidays), toll free at 1.877.447.3938, e-mail at support@authorize.net, and live chat within the Merchant Interface (click “Live Help”).

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How do I view my transactions?

You can view and manage your transactions in the Merchant Interface athttps://account.authorize.net/. The Merchant Interface is a Web based, password protected management tool for your payment gateway account. Here you can submit transactions including voids and credits, search your transaction history, view reports and statements, and more.

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